New Customer + Quick Service Love

We are excited to announce that we just landed a new customer partnership: a growing quick-serve restaurant (QSR) franchisor!

After years of franchising the way most companies do in the early stages of growth – signing up franchisees and giving them control of the build out process – this particular QSR realized they have the power to set guidelines for owners. (We know, mind blown.)

For the first few years, the franchisor wrangled a vast group of random millwork shops that then pieced together individual builds.  The franchisor offered some general specs and plans that franchisees were “encouraged” to follow, but there was no good way to ensure everything that they wanted to see happen in the stores would actually materialize.

Like a lot of our clients, this QSR found themselves at a point in their growth where they realized they can’t keep operating with the same methods that worked when they were a smaller business.

Randal worked with the franchisor to create a turn-key fixture program, so the counters and cabinets all come from one shop, and are shipped nationally to whichever market they’re opening. Because they’re still small in the sense of how many employees they have on their construction team, these guys are able to focus on other areas of the business and become more efficient with their franchising program.

Growing franchisors tell us they need their franchisees to focus on hiring, marketing and training prior to the store opening, not construction management. So when opening day comes, they’re ready to handle the business and serve their customers. Having a fixture program in place allows them to do this, since we take all those responsibilities off their plate (no pun intended!).

Did You Know?

Impress your friends with these fun QSR facts!

  • Starbucks is the most popular spot for first dates, followed by Chipotle and Panera Bread. No, that’s not freshly-ground coffee in the air, that’s love!
  • According to Certify, Starbucks, Chipotle and Panera are the most frequent places visited to read through expense reports, too. We hope no one is spending their first date pouring over expense reports, though.
  • In March, Americans spent more money at restaurants than they did at grocery stores for the first time ever, reports Bloomberg Business. That may be bad for our waistlines, but it’s sure good for our customers!
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